Glossary
Common terms and definitions used in Manaaki Central.
This documentation is being developed. Check back soon for updates.
A
Activities : A record of work performed or interaction with a client during a Service Episode.
In-progress Journeys : The section of Manaaki Central showing Service Episodes that are currently underway. This is the default navigation label; your organisation may have renamed it.
Assessment : A formal evaluation of client needs, strengths, and service requirements.
Awareness and Entry : An example te reo Māori–informed navigation label for the Entries section, used by some NPO organisations to describe the point at which a person's needs first come to light and are recorded.
C
Care Journey : The full arc of support for a person from Referral through to closure. In the application, a care journey is the detail view for a Service Episode, showing all related information, Activities, and compliance requirements in one workspace.
Case Worker : Front-line staff member who manages direct client relationships and service delivery.
Client : An individual receiving services through Manaaki Central (also called a family member or Service User).
Completed Care : The section showing Service Episodes that have been closed or completed. Navigation label may be customised per organisation (e.g. "Preservation of Relationship").
Compliance : The set of requirements that must be met during a Service Episode, as defined by the service contract or funding conditions. Manaaki Central tracks compliance through a panel in the Care Journey workspace.
D
Dynamic Fields : Service-specific form fields that appear in the entry wizard or care journey workspace based on the selected service. These are configured in the backend and vary by service type.
E
Entries
: The Entries section (navigating to /referrals) is where new intake Referrals are created and managed through the early stages of the pipeline. Some organisations relabel this (e.g. "Awareness and Entry").
Episode : See Service Episode.
External Organisation : A partner agency, referrer, or collaborative organisation outside your own. Stored in the Organisations directory and used to attribute Referral sources.
F
Family : A group of related individuals tracked together in the system.
Family Member : An individual within a family unit (may or may not be receiving services).
K
Kaimahi : Te reo Māori: worker, staff member. Used in some places in Manaaki Central to refer to the allocated Case Worker on an Service Episode.
P
Preservation of Relationship : An example te reo Māori–informed navigation label for the Completed Care section, reflecting the view that closing a Service Episode does not end the relationship with whānau.
R
Referrals : The formal intake process for bringing a client into service, documenting needs and initiating service delivery.
Referral Source : The organisation or individual who referred the client for services.
S
Service Episode : A time-bound period during which services are actively delivered to a client.
Service Users : Another term for a client - an individual receiving services.
Supervisor : A team lead who oversees Case Workers, reviews work, and approves Referrals.
T
Templates
: The shared document library (/organisation-documents) for organisation-wide forms, consent templates, and policy documents.
W
Whānau : Te reo Māori: family, extended family. In Manaaki Central, whānau relationships are first-class data — family members can be linked to a Service User's record and tracked across the system.