Glossary
Common terms and definitions used in Manaaki Central.
This documentation is being developed. Check back soon for updates.
A
Activities : A record of work performed or interaction with a client during a service episode.
Assessment : A formal evaluation of client needs, strengths, and service requirements.
C
Case Worker : Front-line staff member who manages direct client relationships and service delivery.
Client : An individual receiving services through Manaaki Central (also called a family member or service user).
E
Episode : See Service Episode.
F
Family : A group of related individuals tracked together in the system.
Family Member : An individual within a family unit (may or may not be receiving services).
R
Referrals : The formal intake process for bringing a client into service, documenting needs and initiating service delivery.
Referral Source : The organisation or individual who referred the client for services.
S
Service Episode : A time-bound period during which services are actively delivered to a client.
Service Users : Another term for a client - an individual receiving services.
Supervisor : A team lead who oversees Case Workers, reviews work, and approves Referrals.