Welcome to Manaaki Central
Manaaki Central is a comprehensive case management platform designed for community services in New Zealand. It helps organizations manage Service Users, Referrals, service delivery, and case documentation efficiently.
What is Manaaki Central?
Manaaki Central provides tools for:
- Service Users Management - Search, view, and manage client information and family relationships
- Referrals Processing - Create and track Referrals through the intake workflow
- Service Episodes - Manage time-bound service delivery to clients
- Activities Recording - Document visits, phone calls, case notes, and other interactions
- Role-Based Access - Different views and permissions for Case Workers, supervisors, and program managers
The User Manual walks you through the everyday jobs step by step, with pictures — taking on someone new, writing up a visit, keeping on top of deadlines. Start there.
The rest of this site is the reference: use it to look things up once you know your way around.
Quick Links
Get started with these essential guides:
| Guide | Description |
|---|---|
| Start here | The step-by-step manual, with pictures |
| Taking on someone new | The whole intake, start to finish |
| Workflow Overview | Visual guide to how Referrals flow through the system |
| Logging In | Sign in with your Microsoft work account |
| Your Dashboard | Overview of your personalised dashboard |
| Creating a Referral | Step-by-step Referral creation guide |
| Recording Activities | How to document Service User interactions |
Who Uses Manaaki Central?
Manaaki Central supports different user roles:
- Case Workers - Front-line staff managing client relationships and service delivery
- Supervisors - Team leads reviewing work and approving Referrals
- Program Managers - Administrators overseeing program performance and reporting
Each role has access to different features and dashboards tailored to their responsibilities.
Need Help?
- Browse the documentation using the sidebar navigation
- Use the search bar to find specific topics
- Check the Glossary for definitions of common terms
When something looks wrong covers the confusions people hit most — including why the words in the manual may not match the words on your screen.