Welcome to Manaaki Central
Manaaki Central is a comprehensive case management platform designed for community services in New Zealand. It helps organizations manage Service Users, Referrals, service delivery, and case documentation efficiently.
What is Manaaki Central?
Manaaki Central provides tools for:
- Service Users Management - Search, view, and manage client information and family relationships
- Referrals Processing - Create and track Referrals through the intake workflow
- Service Episodes - Manage time-bound service delivery to clients
- Activities Recording - Document visits, phone calls, case notes, and other interactions
- Role-Based Access - Different views and permissions for Case Workers, supervisors, and program managers
Quick Links
Get started with these essential guides:
| Guide | Description |
|---|---|
| Workflow Overview | Visual guide to how Referrals flow through the system |
| Logging In | Access your account and reset passwords |
| Your Dashboard | Overview of your personalized dashboard |
| Creating a Referral | Step-by-step referral creation guide |
| Recording Activities | How to document Service User interactions |
Who Uses Manaaki Central?
Manaaki Central supports different user roles:
- Case Workers - Front-line staff managing client relationships and service delivery
- Supervisors - Team leads reviewing work and approving Referrals
- Program Managers - Administrators overseeing program performance and reporting
Each role has access to different features and dashboards tailored to their responsibilities.
Need Help?
- Browse the documentation using the sidebar navigation
- Use the search bar to find specific topics
- Check the Glossary for definitions of common terms
New to Manaaki Central?
Start with the Getting Started guide to learn the basics.