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Logging In

This guide covers how to access your Manaaki Central account and what to do if you need to reset your password.

Accessing Manaaki Central​

  1. Open your web browser and navigate to your organisation's Manaaki Central URL
  2. Enter your email address and password
  3. Click Sign In

On success you will be taken straight to your dashboard. If your credentials are not accepted, an inline error message will appear — check that your email address is correct and that Caps Lock is off. If your account has been locked, contact your organisation administrator.

Session Management​

Sessions stay active while your browser is open. If you close the browser, or the session expires due to inactivity, you will need to sign in again.

If your session expires while you are working, you will be redirected to the login page automatically. After signing back in, Manaaki Central will return you to the page you were on — you will not lose your place.

note

On shared or public computers, close the browser when you are done to ensure your session ends.

Resetting Your Password​

If you have forgotten your password, use the three-step reset flow:

Step 1 — Request a code​

Click Forgot your password? on the login page. Enter your email address and submit the form. A one-time code (OTP) will be sent to that address.

Step 2 — Verify the code​

Check your email for a message containing a 6-digit code. Enter the code on the verification screen. If the code did not arrive, use the Resend code option to request a new one.

Step 3 — Set a new password​

Enter your new password and confirm it. Once submitted, you will be redirected back to the login page with a confirmation message. You can then sign in with your new password.

Password Requirements​

Your password must:

  • Be at least 8 characters long
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Contain at least one special character

Troubleshooting​

ProblemWhat to do
"Invalid credentials" errorCheck that your username is your full email address; check Caps Lock
Did not receive the OTP emailCheck your spam or junk folder; use Resend code on the verification screen
Account lockedContact your organisation administrator to have it unlocked